Crisis Communications Plan
Tool #353
The "Crisis Communications Plan" tool helps to guide your organization when faced with a controversial and/or urgent situation.
This tool is pertinent whenever you are faced with a crisis surrounding a situation of a controversial or urgent nature. Examples of such situations could vary from a journalist writing a hypercritical article on you/your organization that is filled with misinformation, an artist that you frequently collaborate with behaving in an unethical or controversial manner and receiving negative attention in the community and/or in the press, etc. This tool helps stir reflection for whether a response is necessary, and if so, for what kind of response would be the most pertinent. It delineates the steps involved in navigating this kind of crisis so that you can respond efficiently and in an appropriate manner.