Mapping My Digital Transformation
Tool #124
The "Mapping My Digital Transformation" tool can be used to guide the process of identifying your needs and objectives, internally and externally, in order to support effective change.
Digital transformation is the process of incorporating digital technologies (e.g.: customer relationship management (CRM) software, website, electronic document management (EDM) system) into all of an organization’s activities. It is recommended that you use the tool when you are starting a digital transformation project or when you want to optimize your current processes. Use this tool to guide you through your digital transformation project.